Privacy Policy
Last updated: September 2026
Elevate Facilities is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, use our services, work with us as a client or supplier, or apply for work or register an interest in opportunities through Elevate Facilities.
1. Who we are
Elevate Facilities provides professional cleaning services and recruitment support for cleaning and facilities contracts.
For the purposes of UK data protection law, Elevate Facilities is responsible for the personal information described in this Privacy Policy where we act as the data controller.
If you have any questions about this policy or how we use your personal information, you can contact us.
2. Information we collect
The personal information we collect depends on how you interact with us.
If you contact us about our cleaning services or request a quote, we may collect information such as your name, email address, telephone number, address or service location, company name and details about the services you require.
If you contact us regarding recruitment or employment opportunities, we may collect information such as your name, contact details, CV, employment history, qualifications, skills, availability, right-to-work information and other information relevant to assessing your suitability for a role or contract.
Where appropriate and lawful, recruitment processes may also require additional information necessary for employment, vetting, compliance or contractual purposes. Where this includes particularly sensitive information, we will handle it in accordance with applicable data protection law.
When you use our website, we may also collect certain technical information, such as your IP address, browser or device information, website usage information and information collected through cookies or similar technologies.
3. How we collect your information
We may collect personal information:
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directly from you when you complete a website form, request a quote, email or call us, enquire about our services, submit a CV or contact us about employment;
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during our ongoing relationship with you as a client, candidate, employee, contractor or supplier;
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from recruitment platforms, job boards, professional networking platforms or recruitment partners where appropriate;
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from referees or other third parties where appropriate and lawful; and
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automatically when you use our website, including through cookies and similar technologies.
4. How we use your information
We may use personal information to:
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respond to enquiries and provide requested information;
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prepare quotes and provide cleaning or facilities services;
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manage client and supplier relationships;
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process applications and assess candidates for suitable opportunities;
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communicate with candidates about vacancies, placements and recruitment processes;
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administer contracts, placements and employment relationships;
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verify information or carry out appropriate recruitment and compliance checks;
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manage payments, invoices and business records;
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operate, maintain and improve our website and services;
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keep our systems and business secure;
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meet our legal, regulatory and contractual obligations; and
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send marketing communications where we have an appropriate lawful basis to do so.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
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Contract – processing is necessary to enter into or perform a contract with you.
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Legitimate interests – processing is necessary for our legitimate business interests, such as responding to enquiries, managing our business, recruiting suitable personnel, maintaining client relationships and improving our services, where those interests are not overridden by your rights.
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Legal obligation – we need to process information to comply with a legal or regulatory requirement.
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Consent – in certain circumstances, we may ask for your consent. Where we rely on consent, you may withdraw it at any time.
Different lawful bases may apply to different uses of your information.
6. Recruitment information
If you apply for a role or provide your details to Elevate Facilities for recruitment purposes, we will use your information to assess your suitability for current or potential opportunities and to manage the recruitment process.
Where appropriate, we may share relevant candidate information with a client or organisation seeking cleaning or facilities personnel. We will only share information where there is an appropriate reason and lawful basis for doing so.
If we wish to retain your details to consider you for future opportunities beyond the relevant recruitment process, we will do so only where we have an appropriate lawful basis and will tell you how your information will be used.
7. Sharing your information
We do not sell your personal information.
We may share information where necessary with trusted third parties that help us operate our business, such as website and IT providers, professional advisers, payment or accounting providers, recruitment platforms and other service providers.
For recruitment activities, we may also share relevant information with prospective or existing clients where this is necessary to consider you for a vacancy, placement or contract.
We may disclose information where required by law, regulation, legal proceedings or a relevant public authority.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual or reporting requirements.
Different retention periods may apply depending on the type of information and our relationship with you.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who have an appropriate business need to access it.
10. Cookies and website analytics
Our website may use cookies and similar technologies to enable essential website functionality, understand how visitors use the website and improve their experience.
Where consent is required for non-essential cookies or similar technologies, we will provide appropriate choices through our website's cookie controls.
You can also manage cookies through your browser settings.
11. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights regarding your personal information. These may include the right to:
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request access to personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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request deletion of your personal information in certain circumstances;
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request that we restrict how your information is used;
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object to certain processing;
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request the transfer of certain information;
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withdraw consent where we rely on consent; and
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raise a concern about how your personal information is being used.
Some rights only apply in particular circumstances.
To exercise your rights, please contact us using the details below. ICO guidance specifically requires privacy information to explain the rights available to individuals.
12. Links to other websites
Our website may contain links to third-party websites. Elevate Facilities is not responsible for the privacy practices of those websites. We recommend reviewing the relevant privacy information when visiting an external website.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business activities, website or legal requirements.
The latest version will be published on this page with the date it was last updated.
14. Contact us
If you have questions about this Privacy Policy or how Elevate Facilities handles your personal information, please contact:
Elevate Facilities
Email: hello@elevatefacilities.co.uk
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.